Privacy Policy

At Aztec Paradise Casino, we deeply value the trust and loyalty of our players. Safeguarding your personal data is a priority, and we are dedicated to handling your information securely, responsibly, and with respect. This Privacy Policy explains the methods we use to collect, use, and protect your data, ensuring transparency and trust. We encourage you to read this policy carefully so you can make informed decisions about your experience with our casino.

Data Processing

This Privacy Policy outlines our compliance with gambling regulations, including the processing of players’ personal data. Such processing is essential for providing access to games and related services.

Aztec Paradise Casino operates under the management of Dama N.V., a company registered in Curaçao, and its wholly owned subsidiary, Friolion Limited, based in Cyprus. Dama N.V. holds a gaming licence issued by Antillephone N.V.

Consent to this Privacy Policy is required to use our services. As updates may occur from time to time, we recommend reviewing this policy periodically to stay informed. Your continued use of Aztec Paradise Casino’s services implies acceptance of any changes.

Collection of Information

We collect a variety of personal information through our website, which may include:

  • Registration and Communication Data: Information provided during account setup or later communication, such as names, contact details, and identification documents.
  • Interaction Records: Logs of communications via email, live chat, or other support channels.
  • Transaction and Usage Data: Records of financial transactions and website activity.
  • Compliance Documentation: Documents required for identity verification and compliance with regulatory obligations.

Usage of Information

The personal data we collect is used for the following purposes:

  • Processing transactions and managing bets.
  • Delivering the services and support you request.
  • Performing verification and compliance checks.
  • Sending promotional content, subject to your explicit consent.
  • Ensuring legal compliance, including adherence to anti-money laundering regulations.
  • Monitoring and preventing fraudulent or illegal activities.
  • Conducting research and analysing data to improve our services.

Marketing Communications

If you provide consent, we may use your data to send you promotional content regarding Aztec Paradise Casino’s products and services. You can opt out of receiving these communications at any time through your account settings or by contacting customer support.

Disclosure of Information

Your personal data is never sold or rented. However, it may be shared in the following cases:

  • Within Our Group: To facilitate smooth and efficient service delivery.
  • With Trusted Partners: For processing purposes and to meet regulatory requirements.
  • With Third-Party Providers: For tasks such as payment processing and data verification.

These disclosures are made under strict confidentiality agreements to help ensure that your data remains protected.

Data Security and Retention

Aztec Paradise Casino employs robust security measures to protect your personal data, in line with all applicable legal standards. Your data will be retained for as long as necessary to fulfil regulatory requirements, including a minimum of five years following account closure, as required by anti-money laundering laws.

Cookies and Tracking

To enhance your experience, Aztec Paradise Casino uses cookies and similar tracking technologies. These tools allow us to analyse site usage, improve functionality, and support marketing efforts. You can manage your cookie preferences through your browser settings, although restricting cookies may affect your experience on the website.

Your Rights and Contact Information

You have the right to:

  • Access your personal data.
  • Correct inaccurate or incomplete information.
  • Request the deletion of your personal data where applicable.
  • Object to the use of your information for marketing purposes.

If you have concerns or requests regarding your personal data, you can contact our Data Protection Officer through the appropriate support channels. Under GDPR, you also have the right to file a complaint with the relevant regulatory authority.

Final Statement

This Privacy Policy reflects our commitment to protecting your privacy while maintaining a secure, compliant, and enjoyable gaming environment. If you have any questions or need assistance regarding your personal data, please contact Aztec Paradise Casino support.